Patient Safety Champion: Jason Bourne ‘works tirelessly’ to ensure code calls answered efficiently

Jason Bourne, a systems analyst with telecommunications enablement, has been named a Patient Safety Champion.
Jason Bourne, a systems analyst with telecommunications enablement, has been named a Patient Safety Champion

When our operators receive an emergency call, such as a code blue (cardiac arrest) or code red (fire), or notification of a trauma or acute stroke, they need to act quickly.

Jason Bourne, a systems analyst with telecommunications enablement, programs the application that locating operators use when taking and responding to those calls.

“Operators are reading what’s on their screen and seeing buttons that are pre-programmed,” he explained.

“If a code blue is occurring, that person is in need of resuscitation; it is life or death. You need to get the code team there as quickly as possible. I do my best to ensure the application is always updated so locating staff are able to respond quickly. The end result is patient safety.”

Bourne used to work in locating and said the operators there “have the harder job. It can be very stressful.”

Michelle Myers, supervisor in telecommunications enablement, nominated Bourne as a Patient Safety Champion.

“Jason works tirelessly behind the scenes to ensure that the system we use to answer emergency and code calls is working efficiently,” she said. “He is updating processes and information to ensure that calls coming into locating go seamlessly.”

“It’s a team effort,” Bourne emphasized. “Shelly Techentin, who is our protocol compliance administrator, meets regularly with several groups, such as the code blue team and emergency preparedness.”

“They come up with the processes and Shelly helps me develop what we’re going to put on our (information) pages to make it as seamless as possible for locating.”

Bourne said the team is now implementing a new element to the program that will further speed up the process and reduce the chance of error.

“It takes a lot of programming,” he said. “It’s different than anything I’ve ever done. We have a student working with us, Zachary Cote, and without him, there’s no way we’d get it done.”

Thank you, Jason – and the rest of the telecommunications enablement team – for your work to keep patients safe!